Riding And Ranch: Frequently Asked Questions (FAQs)
Welcome to the official online home of Riding And Ranch. We are proud to serve the equestrian and countryside community by offering our renowned products directly through our official website, ridingandranch.com. This FAQ is designed to help you navigate our online store and policies.
About Riding And Ranch & Our Online Store
Q: Is ridingandranch.com the official online store for Riding And Ranch products?
A: Yes, absolutely. ridingandranch.com is the official and authorized online retailer for Riding And Ranch branded goods. When you shop with us, you are guaranteed to receive genuine products, expert customer service, and support directly from the source.
Q: Do you have physical stores?
A: Yes, Riding And Ranch operates from physical locations. You can purchase our full range of products, receive personalised fittings, and get expert advice in-store. For online-specific queries, all the information you need is contained within our website policies.
Q: Where do you ship to?
A: We primarily ship within the United Kingdom. We offer various delivery options, including a Free Standard Delivery service for mainland UK orders over a certain value. For specific delivery charges and times to your location, please review our Delivery Information page.
Orders, Payment & Delivery
Q: How do I place an order online?
A: Simply browse our website, select your items, and add them to your shopping bag. Proceed to checkout where you will be guided to enter your delivery details and choose a payment method. You will receive an order confirmation via email once your purchase is complete.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, including Visa, Mastercard, and American Express. All payments are processed securely through our encrypted checkout system.
Q: How can I check the status of my order?
A: Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain your tracking number and a link to monitor your parcel’s journey, where available.
Q: I haven’t received my order confirmation or dispatch email. What should I do?
A: First, please check your junk or spam email folder. If the emails are not there, please contact our Customer Service team. Ensure you have the correct email address on your account and order.
Returns, Exchanges & Refunds
Q: What is your returns policy?
A: We want you to be completely satisfied with your purchase. We offer a returns policy for items purchased online within a specified period, provided they are unused, in their original packaging, and with all tags attached. Please note, for safety and hygiene reasons, we cannot accept returns on certain items like riding helmets, underwear, and made-to-measure or personalised goods.
Q: How do I return an item?
A: To initiate a return, please complete the Returns Form included with your order. Pack the item securely in its original packaging and use a traceable postal service. The cost of return postage is the responsibility of the customer, unless the item is faulty. Please refer to our full Returns Policy for detailed step-by-step instructions.
Q: How long does a refund take?
A: Once we receive your returned item and inspect it, we will process your refund. Refunds are issued to the original payment method and may take several business days to appear in your account, depending on your bank or card issuer.
Product & Sizing Information
Q: How can I be sure about sizing for riding wear and equipment?
A: We provide detailed size guides on each product page. We recommend carefully measuring yourself or your horse (for tack) and comparing these measurements to our charts. If you are unsure, our in-store teams are expertly trained to provide sizing advice. For online purchases, we recommend consulting the guides as a first step.
Q: Are the products on your website the same as in your stores?
A: Yes, we strive to offer our core range consistently across all channels. However, due to high demand and seasonal changes, some items may have varying availability online versus in-store.
Q: Do you sell gift vouchers?
A: Yes, Riding And Ranch gift vouchers are available for purchase. They can be bought and redeemed both online at ridingandranch.com and in our physical stores, making them the perfect gift for any equestrian enthusiast.
Q: Do you offer any discounts?
A: We occasionally run promotional offers for our customers. We also have an affiliation scheme offering a discount to members of specific clubs and societies, valid in-store with proof of membership. Signing up for our newsletter on our website is the best way to stay informed about upcoming offers and events.
Website & Account Management
Q: How do I create an account?
A: You can create an account during the checkout process or by selecting “Register” on our website. Having an account allows you to save your details for faster checkout, view your order history, and manage your preferences.
Q: How do I reset my password?
A: Click on the “Forgot your password?” link on the login page. Enter the email address associated with your account, and we will send you instructions to reset your password securely.
Q: How do I update my communication preferences or unsubscribe from marketing emails?
A: You can manage your preferences by logging into your account and editing your profile settings. Alternatively, every marketing email we send includes an “unsubscribe” link at the bottom, which you can click to opt-out immediately.
Q: Who do I contact if I have a question not answered here?
A: For all other enquiries, please reach out to our dedicated Customer Service team. You can find the contact form on our website. We are here to help you with any aspect of your Riding And Ranch experience.
Thank you for choosing Riding And Ranch.